Fill My Slot – Privacy Policy
Last updated: 5 February 2026
Fill My Slot is operated by Phoenix Umbrella Commerce Ltd, a company registered in Scotland, United Kingdom (Company No. SC800625) (“Fill My Slot”, “we”, “our”, or “us”).
Phoenix Umbrella Commerce Ltd is the data controller responsible for your personal data.
This Privacy Policy explains what information we collect, how we use it, and your rights when using Fill My Slot (the “Service”).
By using the Service, you agree to this policy.
1. Information We Collect
Information you provide directly
When you create an account or use Fill My Slot, you may provide:
- name or stage name
- email address
- password (stored securely using hashing and never visible to us)
- profile information, media, and promotional content
- availability calendars
- messages or booking enquiries
- communications with support
Information collected automatically
We may automatically collect:
- IP address
- device and browser type
- usage data (pages visited, actions taken)
- log and security information
- cookies and session data
Payment information
Subscriptions are processed securely by third-party payment providers (such as Stripe).
We do not store or have access to your full card details.
2. How We Use Your Information
We use your information to:
- create and manage your account
- display your profile and availability
- enable enquiries and bookings
- send service-related emails
- process subscriptions
- provide customer support
- maintain security and prevent abuse
- improve and develop the Service
We do not sell or rent your personal data.
3. Legal Basis for Processing (UK GDPR)
We process your personal data under the following lawful bases:
- Contract – to provide the Service you signed up for
- Legitimate interests – to operate, secure, and improve the platform
- Consent – for optional marketing communications
- Legal obligations – accounting, tax, and regulatory compliance
4. How Your Information Is Shared
We only share data where necessary to operate the Service, including:
- hosting and database providers
- payment processors
- email delivery services
- analytics providers
These providers process data on our behalf and under appropriate safeguards.
We never sell your information to third parties.
5. Data Storage & Security
Your data is stored using reputable cloud infrastructure and protected with industry-standard safeguards, including:
- encryption
- secure authentication
- access controls
- monitoring and logging
While we take reasonable steps to protect your information, no online service can guarantee absolute security.
6. International Transfers
Some of our service providers may process data outside the United Kingdom. Where this happens, we use appropriate safeguards designed to protect your personal data (for example standard contractual clauses or equivalent mechanisms).
7. Data Retention
We keep your information only as long as necessary to:
- provide the Service
- comply with legal obligations
- resolve disputes
- enforce our agreements
You may delete your account at any time directly within the Service (for example via your account settings).
When you delete your account, associated personal data will be permanently removed or anonymised within a reasonable period. Some information may be retained where required to comply with legal obligations (for example accounting/tax records), to resolve disputes, or to enforce our agreements.
8. Your Rights
Under UK data protection law, you have the right to:
- access your data
- correct inaccurate data
- request deletion
- restrict or object to processing
- receive a portable copy of your data
- withdraw consent for marketing communications
To exercise any of these rights, contact us at support@fillmyslot.com.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.
9. Cookies
We use only essential cookies and similar technologies strictly necessary to operate the Service.
These cookies are required to:
- keep you logged in
- maintain secure sessions
- remember basic preferences
- protect against abuse and fraud
We do not use advertising cookies or tracking cookies.
You can control cookies through your browser settings, but disabling essential cookies may prevent the Service from functioning properly.
10. Third-Party Links
The Service may contain links to external websites or services. We are not responsible for their privacy practices or content.
11. Children
Fill My Slot is not intended for anyone under 18 years old. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy occasionally. If we make significant changes, we will notify users where appropriate.
Continued use of the Service means you accept the updated policy.
13. Contact
If you have questions about this Privacy Policy or your personal data, contact: